FAQ
We've compiled the most common questions about Agave Black products and services.
Products
Our products are designed and tested to work with all skin types, including sensitive skin. Whether you're dealing with oily, dry, or acne-prone skin, or fighting wrinkles, Agave Black has you covered.
We rigorously test all our products on humans (never on animals) to ensure they're free from harmful substances. While reactions are rare, we recommend checking the ingredient list if you have known allergies. If you experience any reaction, discontinue use and consult a physician.
Our products are highly concentrated, so a little goes a long way. Exact shelf life is listed on each product label. For best results, store in a cool, dry place away from direct sunlight and humidity.
Absolutely. We use Bakuchiol, a gentle alternative to retinol that doesn't increase sun sensitivity. Some of our products even offer sun protection benefits. However, we always recommend using a dedicated sunscreen for full protection.
Check out our blog post "How to create a routine?" for a step-by-step guide. Generally, use our products in this order: cleanser, spot treatment, serum, moisturizer.
While all our products are cruelty-free, we don't label ourselves as fully vegan due to potential cross-contamination with non-vegan ingredients (such as milk proteins) in our manufacturing process.
Our subscription service ensures you never run out of your favorite products. Choose your preferred delivery interval (1, 2, 3 months or more), and we'll ship your products automatically. You can cancel or modify your subscription anytime in your account settings.
Shipping and Returns
Currently, we deliver throughout North America. We're working on expanding our reach, so stay tuned! Subscribe to our newsletter for updates on international shipping.
Delivery times in the US range from 4-14 days, depending on your location. You'll receive a tracking number once your order ships. Questions? Don't hesitate to reach out.
We offer a 30-day money-back guarantee. If you're not satisfied, contact our customer service team at store@agaveblack.com (Monday-Friday) for a full refund.
Still Have Questions?
We're here to help. If you couldn't find the answer you were looking for, reach out to us directly.